Custom delivery · VantyGo

VantyGo custom delivery — your personal courier in the Galilee: shop-and-pay or pick-up-only, package pickup from stores, urgent same-day missions, and FAQ.

Custom delivery — questions & answers

What is VantyGo custom delivery?

A guided courier mission — not a restaurant cart. Send a driver to pick up something you already paid for, or to shop and pay at a store for you. You add stops, describe items, and see every fee before you confirm.

How does custom delivery work?

Sign in, choose shop-and-pay or deliver-only, add pickup and drop-off stops (up to three each), enter item details, review the summary, accept terms, then pay. Track the mission in My orders when a courier is assigned.

Where is custom delivery available?

Where VantyGo already serves your town and route tier. If your address is outside an active zone, the wizard blocks checkout before you pay. See the homepage city roster for towns listed tonight.

Shop-and-pay vs deliver-only — what's the difference?

Deliver-only: you paid the shop already — the courier collects and brings items to you. Shop-and-pay: the courier buys at the register; you may see a card pre-authorization for the estimated total plus buffer, and the final charge matches the real receipt within that frame.

What items are prohibited?

Weapons, drugs, hazardous materials, stolen goods, or anything illegal or unsafe. You must confirm exclusion before ordering. We may refuse or cancel missions that violate our Terms or courier safety rules.

How is pricing calculated?

Delivery fee, platform fee, and (for shop-and-pay) an item estimate appear on summary and confirm screens. Wait time: free minutes at each stop, then a per-minute rate shown upfront. No hidden fees on the final tap.

How do I pay for a custom errand?

One-time card payment through Grow's secure hosted flow when enabled — not an in-app wallet charge. Cash on delivery may be offered for your route. Wallet top-up, stored-balance checkout, Bit, and corporate cards are not available for custom errand today.

What about wait time at stops?

Couriers need time to find items, pay at the register, or hand off to you. The first minutes at each stop are free; billable wait accrues at the disclosed per-minute rate. You'll see this on stop forms and at checkout.

Can I cancel or get a refund?

Cancellation and refunds follow our Refund Policy. Perishable goods or completed shop-and-pay purchases may be excluded once the courier has paid the store. Tap Get help on the order or email info@vantyrex.com.

How do I start?

Tap "Start custom delivery" on the homepage, from the profile menu, or use the button above. Sign in first — your draft saves for the session while you complete the wizard.

Is custom delivery a personal courier service?

Yes — think of it as your personal courier. For private individuals and businesses alike, a courier sends a package, collects a purchase from a store, or runs an urgent same-day mission, door-to-door inside our coverage towns. Every fee is shown before you confirm.

Can a courier pick up a package from a store for me?

Yes. Choose deliver-only when the store already holds your paid order — the courier collects it and brings it to your door. There is no locker or pickup-point network; a courier hand-delivers within our coverage towns, usually the same day.

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